By purchasing a ticket to a Brisbane Arts Theatre production, you agree to the following Terms and Conditions.
1. Ticket Purchase
All ticket purchases are subject to availability and confirmation of payment. Tickets may be purchased online, by phone, or in person where available. Prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
2. Refunds & Exchanges
Tickets are non-refundable except as required under Australian Consumer Law.
Exchanges may be offered at the discretion of Brisbane Arts Theatre and are subject to:
No exchanges or refunds will be provided for:
In the event of illness or hardship, a refund will be considered and must be applied to in writing, emailed to info@artstheatre.com.au
3. Performance Changes & Cancellations
Brisbane Arts Theatre reserves the right to:
If a performance is cancelled, ticket holders will be offered either:
4. Late Arrival
Latecomers may not be admitted until a suitable break in the performance, or may be seated at the discretion of front-of-house staff. Admission is not guaranteed once the performance has commenced.
5. Concessions
Concession tickets must be accompanied by valid proof of eligibility upon entry. Brisbane Arts Theatre reserves the right to charge the full ticket price if valid concession identification is not provided.
6. Seating
Seating may be allocated or general admission depending on the performance. Brisbane Arts Theatre reserves the right to adjust seating arrangements where necessary.
7. Behaviour & Safety
Patrons are expected to behave respectfully toward staff, performers, and other audience members. Brisbane Arts Theatre reserves the right to refuse entry or remove any person whose behaviour is disruptive, unsafe, or inappropriate. No refund will be issued in such circumstances.
8. Photography & Recording
Photography, video, or audio recording during performances is strictly prohibited unless otherwise stated. Mobile phones must be switched off or set to silent mode during performances.
9. Personal Belongings
Brisbane Arts Theatre is not responsible for the loss, theft, or damage of personal property while attending a production.
10. Accessibility & Special Requirements
Patrons requiring accessible seating or special assistance are encouraged to contact the theatre prior to booking to ensure appropriate arrangements can be made.
11. Privacy
Personal information collected during ticket purchases is handled in accordance with Brisbane Arts Theatre’s Privacy Policy and applicable Australian privacy legislation.
12. Force Majeure
Brisbane Arts Theatre is not liable for any failure to perform its obligations where such failure is due to events beyond its reasonable control, including but not limited to natural disasters, government restrictions, or technical failures.
13. Acceptance of Terms
By purchasing a ticket, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
